How to sync your Fitbit device to the Challenge portal.
Once your Fitbit account is linked with your Personal Wellness Account, your data will also sync automatically with any verified step challenge you are part of.
Step 1: Verify that your Fitbit device is paired with your Fitbit account Log into your Fitbit.com account and click the gear icon in the top right corner. You should see an icon representing your tracker in the drop-down menu. If you don't see an icon in this menu, no tracker is paired with the account. In that case, follow the instructions in How do I set up my Fitbit tracker on a computer? for help pairing your tracker with the account.
Step 2: Link your Fitbit account to your Personal Wellness Account
On your Me > App Linking page, you will see the Date & Time of your last sync in the Fitbit section.
What do I do if my steps have not synced for awhile?
On your Me > App Linking page, you can click the "Force Sync" to nudge Fitbit to send new step data over. Launching the Fitbit app on your phone is also an effective way to push new steps into your account.
It's important you continue logging into the Challenge portal and launching the Fitbit app on your phone daily during a Challenge to keep data flowing.