How to sync your Fitbit device to the Challenge portal.
Once your Fitbit account is linked with your Personal Wellness Account, your data will also sync automatically with any verified step challenge you are part of.
Step 1: Verify that your Fitbit device is paired with your Fitbit account
Log into your Fitbit.com account and click the gear icon in the top right corner. You should see an icon representing your tracker in the drop-down menu.
If you don't see an icon in this menu, no tracker is paired with the account. In that case, follow the instructions in How do I set up my Fitbit tracker on a computer? for help pairing your tracker with the account.
Step 2: Link your Fitbit account to your Personal Wellness Account
Step 1: Verify that your Fitbit device is paired with your Fitbit account
Log into your Fitbit.com account and click the gear icon in the top right corner. You should see an icon representing your tracker in the drop-down menu.
If you don't see an icon in this menu, no tracker is paired with the account. In that case, follow the instructions in How do I set up my Fitbit tracker on a computer? for help pairing your tracker with the account.
Step 2: Link your Fitbit account to your Personal Wellness Account
- Under the "Me" tab, click on "App Linking"
- Find Fitbit on the list and click the LINK button
- You will be taken to the Fitbit website to Authorize the synchronization between your Fitbit account and your Personal Wellness Account.
- Enter your Fitbit account information (email and password you used to set up your Fitbit account).
- Select all the data you want to share with the Challenge portal (be sure to include steps)!
- Once that Authorization has taken place steps that are synchronized to your account will automatically show up in Step Challenges.
If you have any questions, please contact support@totalhealthinteractive.com.
How do I know my steps have synced?
On your Me > App Linking page, you will see the Date & Time of your last sync in the Fitbit section.
What do I do if my steps have not synced for awhile?
On your Me > App Linking page, you can click the "Force Sync" to nudge Fitbit to send new step data over.
Launching the Fitbit app on your phone is also an effective way to push new steps into your account.
It's important you continue logging into the Challenge portal and launching the Fitbit app on your phone daily during a Challenge to keep data flowing.
Launching the Fitbit app on your phone is also an effective way to push new steps into your account.
It's important you continue logging into the Challenge portal and launching the Fitbit app on your phone daily during a Challenge to keep data flowing.
FITBIT TROUBLESHOOTING
STEP 1: Log in to Fitbit.com and confirm you see your steps there.
Step 2: Logged into Fitbit.com, go to your Profile page.
Step 3: Log into the CHallenge portal on your computer and go to your Me > App Linking page.
Step 4: Try Re-Linking your Fitbit Account to the Challenge Portal.
Once data is flowing from your device to Fitbit, you can click the "Force Sync" found next to Fitbit in the Me > App Linking section. Alternatively, launching the Fitbit app on your phone is also a great way to activate Fitbit to send new step data. You will generally see your steps update in the portal within a few minutes of launching the Fitbit app. Please let us know how this goes for you. A screenshot of your Me>App Linking page would be helpful in case it doesn't work as expected.
- Make sure you have your Fitbit device paired with your Fitbit account.
Step 2: Logged into Fitbit.com, go to your Profile page.
- Ensure you have your Country, State, and City information filled out. Sometimes this is a factor.
Step 3: Log into the CHallenge portal on your computer and go to your Me > App Linking page.
- Click the "Force Sync" link.
- Wait 5 minutes and refresh the page and see if the date/time of your last sync updates to the current time.
Step 4: Try Re-Linking your Fitbit Account to the Challenge Portal.
- Log into your Fitbit account at www.fitbit.com
- Click the gear icon, then settings
- Next click Applications
- Then, click the blue 'Revoke Access' button
- Lastly, log back into your personal wellness account from kkr-wellnessworks.com/log-inand relink your Fitbit device in the Me>App Linking section
Once data is flowing from your device to Fitbit, you can click the "Force Sync" found next to Fitbit in the Me > App Linking section. Alternatively, launching the Fitbit app on your phone is also a great way to activate Fitbit to send new step data. You will generally see your steps update in the portal within a few minutes of launching the Fitbit app. Please let us know how this goes for you. A screenshot of your Me>App Linking page would be helpful in case it doesn't work as expected.
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